FAQ

How do I place an order?

The fastest way to place an order is to send an email to shelteredharborllc@gmail.com or click the Contact Us button at the top of this page.

How fast can I expect to receive my item?

We do our best to limit delays and most items have a 2-week turnaround. We will provide you with an estimate for delivery at the time of the order.

Is a deposit required?

Yes, a deposit of 50% is required for all granite memorial items and lithophanes.

What payments do you take?

We take credit card payments via Autobooks, a link to pay is included when an invoice is generated. We also take checks and cash for local clients.

Where are you located?

We are located in Negaunee, MI, 14 miles west of Marquette, MI.

Do you have a store I can visit?

Not at this time, but hopefully, in the near future we will.

Do you ship?

Absolutely, we can provide shipping via USPS, FedEx, and UPS. Shipping prices are based on the weight of the item, packaging requirements, and destination. Local pickup and free delivery are also available for clients in the Marquette, MI area.

Where do you source your material?

Our goal is to support local businesses, so we source wood from Bell Forest Products in Ishpeming, MI. Granite memorial plaques are from Stone Reflections in Negaunee, MI. Other materials that are not available locally come from vendors within Michigan, Wisconson, Minnesota, Ohio, and Illinois

I have a custom request, can you make it?

We would be happy to discuss your request, please reach out to Gordon for any custom requests.